Shipping policy

We process orders within 1 to 3 business days following confirmation of your purchase.

Delivery delay

We offer free delivery on all orders.

The estimated delivery times are 6 to 10 business days after your order has been shipped.

Please note that additional delays may sometimes occur during periods of high demand, public holidays, or due to circumstances beyond our control.

Tracking control

Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can follow the delivery in real time.

Delivery address

Please ensure that the delivery address provided is complete and accurate. We are not responsible for packages lost or delayed due to an incorrect or incomplete address.

Lost or delayed packages

If you have not received your order within a reasonable time after dispatch, please contact our customer service so we can help you quickly.

Contact

For any questions regarding your delivery, you can contact us at:
contact@orthoterres.com